Here are ten top tips for good communication which are drawn from this first section. They provide a simple checklist as you start putting what you are learning into practice.

When communicating:

 Do make sure your goals are clear.
 Do make sure you are the right person to give the message.
 Remember the receiver, ensure that your message is what the receiver is able to hear.
 Listen attentively.
 Keep your message simple.
 Keep your language simple.
 Remove as many distractions as possible.
 Check for understanding.
 Wherever possible, use direct face to face communication.
 Repeat all important communications until you are certain that your goal has been achieved.