Improvements in your communication will take time. The tools covered on this site must be turned into skills and that means practice. So, don't expect to be perfect by simply accumulating head knowledge. Careful use of these tools will help you troubleshoot your own issues.

The focus of these materials is on the art of one to one (or many) communication. You'll find training materials elsewhere for different media - telephone, television, public speaking, etc.

These tools are particularly relevant for people in teams, those in pastoral and conselling roles, and those in educational and training roles.

This section is the core of the training material; it identifies the key skills needed for effective communication.