Function Barrier
Enabling problem solving  Low influence
 Low levels of creativity
 High levels of criticism

Enabling Problem Solving

The final function of communication in the organisation is problem solving. As the organisation develops, so it will face challenges, difficulties, opportunities and problems, the resolution of which relies on effective communication.

This means that information, ideas, critiques, etc must flow freely in the organisation -top to bottom, bottom to top and side to side.

The first and major barrier to problem solving is influence -if you haven't got it you can't do it! Check yourself on the following questionnaire.

Think of one organisation or situation in relation to your desire to improve communication. Circle the number 1 to 10 which best describes your position in respect of the statement.

Influence Index
Unlikely Possible Likely Certain
1 2 3 4 5 6 7 8 9 10
1 I will have influence because if they do not do what I advise they will get into trouble.
2 I will have influence because they believe that I know best.
3 I will have influence only as a result of substantial discussion and questioning of my views.
4 I will have influence because they know we are in this together.
5 I will have influence because of my position and status in the organisation.
6 I will have influence because they trust me.
7 I will have influence because I am in a position to reward them for changing things.
8 I will have influence because I can help them improve their own skill and competence.
9 I will have influence because I am recognised as part of the team.
10 I will have influence because I can make it difficult if they ignore my suggestions.
11 I will have influence because of our personal relationships.
12 I will have influence because I will provide an opportunity for them to reflect on the problem and act on their own.
13 I will have influence because I am a good salesman.
14 I will have influence because we will be seen to have common aims.
15 I will have influence because I’ve shown my capability in the past.
16 I will have influence because they recognise that interests are best served by cooperation.

How to score the index

The index is based on four major forms of influence. These are:

Rewards and punishments
Rational argument
Shared aims and risks
Supportive commitment

Please take your ratings from the previous page and and mark them in the following table and then total

Forms of Influence Statements Ratings Total
Rewards and punishments 1,5,7,10
Rational argument 2,3,13,15
Shared aims and risks 4,9,14,16
Supportive commitment 6,8,11,12